La Madhu Terms and Policies

We try to keep everything quite simple. Please read the following before ordering at La Madhu Shop


Terms and Conditions


We very much hope you enjoy surfing our website, for we have made our best to design it and to make it easy to use, with clear images and clean design. We have used the latest techniques on website design and construction, therefore, we would like to very much recommend you to use the latest version of your prefered browser, for our website may not display properly on older browsers (like Internet Explorer 8 or older). If you should have any comments or suggestions about our website, please do not hesitate to share your thoughts, we welcome your feedback.

All La Madhu items are designed by the artist herself with the help and support of her team, we at La Madhu shop work hard to provide inspired artistic products. We invite you to visit the ‘about La Madhu’ page to learn a little more about the artist behind this artistic designs and her work.

By accessing, using and obtaining content, information and products through our website, you agree to observe these terms. If you should have any questions or comments, please feel free to email us at any moment, we will be glad to assist you.

Site Contents Accuracy

We strive to provide current and accurate information on our website. However, there is a possibility that some information could be incomplete or perhaps inaccurate, this errors (where possible) are totally unintentional. La Madhu shop reserves the right to correct any errors in relation to general information or product information at any time.

Products & Availability

We try our best to show or display all items designed La Madhu with the best photography possible, however please note that some colors may differ depending on your computer monitor or mobile device. We are including measurements in each item page, there may be some cases in which measurement may not be absolute accurate as some forms or shapes are asymmetric.

You are responsible for the use you give to each item ordered at La Madhu shop. If you should have any questions about 'maintenance and care' for an ordered item, please feel free to contact us any time.

La Madhu artist puts effort on each design and many of them are unique, therefore many of these products have just 1 (one) unit available or are in limited quantities. When an item is no longer available and for any given reason it still appears on the catalog, La Madhu shop reserves the right to cancel the order. If your credit card has been charged for your order, we will issue a credit back to your credit card for the amount of the price for the stock-missing item.

La Madhu lists products most of the items available on this shop also on Etsy and Amazon Handmade shop, so you are free to submit your order on either website you may prefer.

Customer Account

When placing an order, you may choose to register a new account with us, or to check out as a guest. If you choose to register an account, we highly recommend to use a secure password (using letters and numbers) and to keep it safe, for you ‘alone’ are responsible for any activity in your account.

La Madhu Catalog and Shop website uses cookies (these are text files saved in your temporary internet files or browser cache) in order to open your account at our website; these small files are required to facilitate access to the control panel and track customer orders and personal information. These cookies can’t contain any malware or viruses of any kind, they do not interfere or damage any kind of files in your device, neither allow access to your personal information.

If La Madhu Shop considers or finds that any registered customer is not respecting the website’s ‘terms and policies’, and/or express disagreement with the policies or information on the website, or is affecting in a bad way the shop services and/or activities, La Madhu Shop reserves the right to delete or terminate any customer account at any time without notice.


We are mostly shipping to the US at this time, however, if you would like to have an item shipped to a different country, please contact us to ask for options and shipping costs. We will ship all items via UPS, DHL or USPS to the US. Since each item is hand-made and/or custom-made, La Madhu may take 5 days to ship your order. As soon as your items are shipped, we will notify you with a tracking number for you follow.

Orders are shipped from Guatemala (for the time being), you as our customer are responsible for possible custom fees.

For international orders, please contact us to learn about shipping options and prices, in such cases, it is difficult to provide an exact date for delivery, but we will make our best to meet your needs. Please be aware of the fees that you may be charged when receiving an international package, international customers are responsible for all customs fees, taxes or duties associated with shipping to their respective countries.

If the product doesn't arrive to it’s destination, let us know and contact your local courier service to investigate the issue, we will do our best to solve any inconvenience as soon as possible.


All products are properly and safely packaged. Please note that the packaging material is mostly recycled; we are re-using boxes that are clean and in perfect conditions (these boxes could have prints of different brands on them). The reason for this is to collaborate with the our natural environment by refusing some materials (like boxes) to reduce the pollution of our planet. We appreciate your understanding in this regard.

Returns or Exchanges

We accept returns, exchanges and cancellations under certain circumstances, please read the following statements:

  • For product mistakes : if the delivered item is not the one you order form, please contact us within 3 days of delivery. We require images of the mistaken item. Please ship the items or products back to us within 5 days of confirmation. if the delivered item is not the one you order form, please contact us within 3 days of delivery. We require images of the mistaken item. Please ship the items or products back to us within 5 days of confirmation.
  • For damaged items: please contact us immediately or within 3 days of delivery. We require images and details of your complaint for us to analyze and investigate to resolve your claim (this process may take several days). If damaged is confirmed and claim is accepted, please ship the items or products back to us within 5 days of confirmation.
  • Order cancellations : Request order cancellation within 24 hours of order submission. If your order status is on ‘prepare for delivery’, cancellation would not be accepted.
  • Returns : because of the nature of these items, unless your order arrives damaged (as stated above), we can’t accept returns on ‘customized items / orders’ or items or products on sale. The customer is responsible for return shipping costs.
  • Refunds : in case of product returns (as stated above), La Madhu Shop will deduct between $9 to $15 (based on item’s weight) from the refund.

We would like to ask you to please contact La Madhu Shop if you should have any problems with your order.

Since all of these items are handmade and some are custom-made, we will issue refunds based on errors that are our responsibility or in case the item are compromised or lost in transit. We would like you to share with us any question at any time.

Please remember to double check the 'shipping address' when submitting your order, for any incorrect address may result in delays or even lost packages. We will not be responsible for any incorrect address which may result on 'package delivered' status by the courier company.


The information and contents of, as well as the structure built and used to provide such information (this includes texts, design, photos, images and logos) are property of La Madhu. You may not copy, upload, post, re-distribute, sell or re-sell, transfer, modify, publish and license any of the content, information, materials and products obtained from or through this website without any written permissions by us (La Madhu Catalog and Shop). But you may download and/or print copies of the materials and information presented on our website for your personal use (non-commercial purposes.)

Other service (like PayPal, Amazon, UPS or DHL) providers mentioned on this website are property of their respective owners, and those are subject to their own policies.


We are currently working payments with Credit Card and PayPal. But you are also welcome to submit your order through Etsy and soon at our Amazon Handmade shop for the same product. All payments are made securely. If the payment is submitted by PayPal or Credit Card, please remember that in your billing statements the charge should appear in the name of AZOTEA.

At La Madhu, we use ‘secure socket layer’ (SSL) encryption to protect your information as it passes through the internet to our website and payment gateway.


Signing directly or when registering for an account and choosing to subscribe to our newsletter, you are allowing us to email you with promotional emails from us to share news about our new products and interesting articles on art and decoration, as well as policy updates. These messages will be sent once or twice a month, these are not intended to be invasive.

La Madhu appreciates your visit to the catalog and placing your order.